d-smart group can help you create and provide Cloud Contact Center services, products and solutions.

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We offer IT hosted call center solutions that are fully managed, giving your IT team time to focus on strategic priorities, while reducing your operational costs. One of the major advantages is complete and easy-to-use dashboards and reports providing management insight into the overall health of the contact center. Individual agent productivity is measured to assure delivery of the highest level of service to your customers with each and every interaction.

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This center can provide all the technical support help your customer could possibly want or need. d-smart group handles all initial client inquiries, supports day-to-day issues and resolves most user problems at first point of contact. Problems are identified with different service groups, to achieve easy and rapid intervention to assure effective resolution.

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Our Interactive Contact Center manages level I and level II calls for Exchange Online, Skype for Business and SharePoint Online products, migration support services to Office 365 and online pre-sales support, among many others, with highly experienced and qualified personnel.

d-smart group has been recognized as the first Microsoft activation and confirmation center worldwide under the “Syndication Partners” program.

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